FAQ

Over time, we have received lots of questions about our essay writing services. Here we have included those that have been most frequently asked. If your question does not appear on this page, please do not hesitate to contact our customer support department – our trained agents will be happy to provide you with all of the information you need.
  • Where do your writers come from, and how do I know that the one I get is qualified to help me?

    First, we only solicit researchers and writers who possess Ph.D.’s in their fields. Many of them are retired professors or come from careers in their research fields. All of them have earned their degrees from English-speaking universities. We verify their credentials and “test” their research and writing skills before adding them to our professional staff.

    When grad students come to us with their assignment needs, we match their research field with one of our scholars who has a Ph.D. in that same field. These pros know the literature and they know what must be accomplished for you to have a successful essay or research paper.

  • Can I order help with just one section?

    Of course. Every student has unique strengths and challenges. You want help in those challenging areas, and we understand this. We want you to get exactly the help you need, and we will never try to pressure you to go beyond that. You are in charge.

  • How do you protect my privacy?

    We have our Terms and Conditions, and you should review it. In short, however, we can tell you this: we encrypt all client personal information and it sits behind the strongest firewall system that exists. We never sell or share any personal information with anyone else. No one will know that you have used our services except as you choose to reveal that.

  • Who do I talk with if I am not certain how to complete the order form?

    We expect our customers to have a conversation with a customer support agent. Feel free to call or chat with an agent. The more details you can provide the better, and that agent can then take your unique order.

  • What happens if I am not satisfied with what I receive?

    We are committed to 100% satisfaction. Essays and dissertations are just too important. If you want changes made, simply tell your writer what you need, and it will happen. You have the right to a product that is exactly what you want. Your writer will work with you until it is just what you have in mind.

  • If I need a lot of help and I don’t have the full price amount, can you work with me?

    Yes. For large orders, we can set up an installment payment plan, as parts of the order progress. Contact our customer support department to set up a payment plan.

  • How secure are your payment methods?

    Very secure. You may use any major credit card and the processing will occur through a secure payment gateway. You may also pay through wire transfer or e-check; however, the processing time can be several days.

  • Do I have time to review what has been written for me after I take delivery?

    Yes. You can take delivery first and then review. Please check our Terms and Conditions so that you know how many days you have, depending on the length of the product.

  • How do my writer and I communicate?

    We set up a personal password-protected account for each of our clients. Both the client and the writer use our special communication system to message one another. We urge customers to check their account page often for any messages from their writers. You can also contact customer support through your account page. And, if your writer needs to send you drafts for approval, they will be posted in your account.

  • Do I have the opportunity to give feedback on my experience?

    Yes, we ask every client for their feedback. It is how we know what we are doing well and where we need to improve. Your comments are taken very seriously, and we urge you to provide them to us.

    Again, if your question has not been answered here, please get in touch. We want you to have all the information you want/need before you entrust us with such an important project.